Business investment in systems can deliver on a range of projected benefits, from enhancing customer service, to cutting production lead times, to decreasing waste. Poorly implemented systems can represent spectacular and costly failures. More often than not, systems optimisation requires a change management solution, not a technical one.
Embedding solid processes around systems will increase supply chain veracity through assured information transfer while increasing data accuracy, reducing administrative costs and allowing the organisation’s best people to focus on what is most critical; identifying new source of value.
- Diagnose existing systems and map out requirements
- Identify gaps and define needs
- Clarify system process roles and responsibilities
- Customise training to leverage the system investment
- Socialise and project-manage new systems and processes to achieve engagement and buy-in
- Ensure on-going support